Can I get cash instead when I win a FREE ticket on a scratch-off?

No. Tickets winning a "FREE TICKET" may be redeemed only at a participating Lottery retail location and may be redeemed for a FREE instant ticket of equivalent sales price from any current active instant game, within the claim period for that game.

How can I claim a prize?

It depends on the amount won:

 

PrizeHow to Claim
$600 or less

Participating Lottery Retailer, any Lottery Office/Headquarters or By Mail.

More than $600

Any Lottery Office/Headquarters or By Mail. (Social Security Number and Photo ID required.)

Powerball, Mega Millions and Lotto Jackpots and Prizes Over $510,000Lottery Headquarters ONLY. Call 1-800-735-5825 for information first. If out of state, call 225-297-2003.

 

For more information, visit the Claim a Prize page.

How long do you have to claim a prize?

Winning scratch-off tickets can be claimed up to 90 days following the closure of the game. A list of closed games and end-of-redemption dates can be found on this website. Winning draw-style game tickets can be claimed up to 180 days following the drawing in which the prize was won.

I purchased four scratch-offs where the odds were 1 in 4. I didn't win anything. Why is that?

Published game odds apply to the entire game overall. They do not mean, in this case, that every fourth ticket is a winner. Lottery games are games of chance, so winning scratch-off tickets are randomly distributed throughout the game. Just imagine what would happen to the integrity of Lottery games if it was known which tickets were winners prior to their sale.

When do you remove a scratch-off game from sale?

As soon as all of the top prizes in a game have been claimed, the Lottery immediately begins the process of pulling tickets from retailer shelves and closing the game. Games may also be closed when all of the tickets have been substantially sold or at the discretion of the Lottery's president.