1. Sign the back of your ticket immediately after purchase.
Signing the back of your ticket is the single most important thing you can do to protect yourself from theft and demonstrate ownership of the ticket. Once a winning ticket has been paid, it is much more difficult to determine whether another individual was the rightful owner. The Lottery must pay the holder of a ticket when it is presented for payment, unless the holder's identification does not match the signature on the ticket. Any alteration to a winning ticket worth more than $600 is cause for a security investigation.
2. Learn how to play and check your ticket.
Have an idea of how much you have won before cashing your tickets. Familiarize yourself with game rules and winning combinations found on our website, on scratch-off game tickets and in the All Games Guide brochures in our play centers. Winning numbers are available by calling the Lottery's toll-free winning numbers hotline (800-735-5825). They are also broadcast nightly on official Lottery television stations and can be printed from retailer ticket terminals.
3. Watch the Customer Display Unit to verify any winnings.
Pay attention to the discreet Customer Display Unit when having your ticket cashed. The small screen will tell you whether or not your ticket is a winner, and if so, how much you have won. If your ticket has won more than $600, the display will direct you to a Lottery office to claim your prize.
4. Ask for a validation receipt.
If you are in doubt about how much you have won, ask the retailer for a receipt. If you are told your ticket is not a winner, you may request its return. There is no reason for a retailer to keep a nonwinning ticket.
5. Report any concern right away.
To report a problem or concern with cashing a winning ticket, contact us immediately at email@example.com. Please be sure to include the name of the retailer, location, date and approximate time of day the incident occurred. Also include the name of the game, other important ticket information and any detailed information about your concern.
Frequently Asked Questions Do you have more questions about Lottery player security issues, procedures and policies? Get answers here. MORE >>
How to Avoid Illegal Lottery Scams Did you know the Louisiana Lottery Corporation is the only entity legally authorized to conduct a lottery in Louisiana? Learn to recognize illegal lottery scams and protect yourself from becoming a victim. MORE >>
How to Play Information Be an informed consumer! Understand how a game is played as well as possible winning combinations. Access individual game pages on this website: